Duration: 1 Day
Location: Delivered on site
Full Fee: €600
Network Members Fee: €510
Programme overview
Are you looking to upskill your current staff or new food and beverage staff on the basics of serving food and drink?
This one-day food and beverage skills course is designed by Fiona Dunne and the Restaurant & Hospitality Skillnet for the restaurant and hospitality industry covering topics which will allow staff to upskill and learn new skills in a mock restaurant.
Learning Outcomes
- Meet and greet customers
- How to take an order
- How to carry and clear plates
- Full sequence of service
- Serving Wine
- Serving food and drink
Who is this course for?
This course is ideal for any employees who need to refresh their food and beverage skills or for anyone who needs to learn new skills
Modules
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- Meet, greet and seat a guest
- Taking a food and drink order
- Anticipating the customer’s needs
- Carry and clear plates
- Carry a tray
- Basic terminology
- Upselling
- Serving Drinks
- Pulling the perfect pint
- Changing a keg
- Serving wine and champagne
Trainer Profile
Fiona Dunne has in excess of 20 years’ experience in the tourism and hospitality industry. Graduating in Hotel & Catering Management from GMIT in 1998, she completed the “Train the Trainer” course with Failte Ireland in 2004. She has proceeded to deliver training in the hospitality sector for over 10 years. In May 2016 Fiona completed the Manual Handling Instructors course as well as the Training Needs, Identification & Design level 6. Fiona has managed over 600 staff in premium hotels and innovating award- winning bars throughout the country.
